The Airbnb logo was redesigned in 2004 as an expression of their continued success since 2008. Above is the image explanation of the new company logo of Airbnb: people, places, love and Airbnb.
Airbnb traces its roots to 2008 when Joe Gebbia and Brian Chesky couldn’t afford to pay rent and they just turned their loft into a lodging space with three air beds on the floor, set up a website and got three renters for $80 each. That sprung the idea and they called their old friend Nathan Blecharczyk, who was a brilliant engineer, to join their team. Then that’s how Airbed & Breakfast was created.
The summer of 2008 was when they bought tons of cereal and redesigned the packages to show presidential candidates. They were able to sell 500 boxes for $40/box and this was used to be their capital for Airbed & Breakfast. In 2009, they joined the Y Combinator’s Winter class pulling in an additional $20,000 funding.
It was spring of 2009 when Airbed & Breakfast changed their name to Airbnb and the summer of the same year, they decided to include booking fees. That extended service made the company grow to 15 employees. However, for Joe and Brian to explore what’s still missing in their company, they flew to New York in 2010 and launched a photography program wherein Airbnb secured $7.2 million that hit 1 million nights booked in spring of 2011. They even bought Accoleo.com on the same year and Ashton Kutcher joined their advisory board.
The Guest and The Host
Basically Airbnb is divided to two services. Customers can be the Guest or the Host. The Hosts are the ones who have a place they would want other travelers might want to rent which pretty explains that the Guests are the travelers.
The interface of Airbnb is updated with the newest layout design of website in which customers can easily understand what to do first. With Airbnb, customers are asked “Where do you want to go?” wherein customers can type in their desired destination, date duration and number of guests. This will direct customers to a search result page listing of price and hotel information powered by Google Maps.
Airbnb Reviews of Customers
However given the continuous success of Airbnb, feedback and comments are not similar to what they have achieved. Scanning through Airbnb reviews, travelers are not happy and pleased with their services wherein customers consider Airbnb a horrible company and a bait & switch. Let me share you one recent review.
“So frustrating to deal with and it takes an age to telephone to resolve a problem. If everything does not go swimmingly it appears to all stop. I get the impression the amount of users have grown too fast for their technology and support structure to keep up. I am going to leave it for a while”
That was just one of the 1,059 Airbnb reviews posted on Trustpilot. To see more of the stories or better yet complaints, click here.
How To Reach Them?
- Website URL: http://www.airbnb.com
- Contact Number: 0843 504 7257
- Contact Email: firstname.lastname@example.org
- Head Office Address: 888 Brannan St., San Francisco, CA 94013, United States
Checking other Airbnb reviews makes me wonder how did Airbnb gain their success or maybe they were just good at aiming more but bad at maintaining customers, because when you practice gratefulness, there is a sense of respect toward others. Customers are the foundation of any business, without them then it’s not considered a business. I hope this review helps, feel free to leave a comment below.