Japan Airlines Reviews

Japan Airlines Reviews - JAL Logo

“Fly into tomorrow. Dream Skyward.”

Japan Airlines Co., Ltd. is the flag carrier and second largest airline in Japan, after All Nippon Airways, that offers international and domestic flights. In this Japan Airlines Reviews we are going to discuss some of the important information and reviews that can help you decide whether or not you would fly with them on your next trip.

Background, History, and More Information

Japan Airlines Co., Ltd. was established in August 1, 1951 when the Japanese government recognized the need for reliable air transportation system to support the country’s growth after the World War II.

Japan Airlines Reviews - JAL CEO Yoshiharu UekiSince February 2012, Yoshiharu Ueki has been the president of Japan Airlines Co., Ltd. Prior to this, he served as the Senior Managing Executive Officer of Japan Airlines Corp. since 2010 and the Operating Officer of Japan Airlines Corp. since February of the same year. Mr. Ueki joined the airline after his graduation from the Civil Aviation College.

The headquarters of JAL is located at Nomura Real Estate Bldg., 2-4-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo. Its primary hubs are Tokyo Haneda Airport and Tokyo Narita Airport, while the secondary hubs are Kansai International Airport and Osaka International Airport.

Japan Airlines Reviews -Japan Airlines InteriorJAL has a fleet size of 159 aircrafts serving over 92 destinations worldwide. It served 4,907,598 international passengers and 19,105,392 domestics passengers according to their JAL Group Monthly Traffic Data – 2016. 

What Users Have to Say

Japan Airlines Reviews - Passenger Reviews

“This airline does everything right! The service is number one of all airlines. The food is good and thoughtfully accessible. Drinks, like all top airlines. Planes- comfort and media, standardly very good. This airline is far superior to American, Delta, United, Cathay, Swiss International, British, and several smaller airlines. I have flown each in the last 12 months. Emirates is better than Japan, except for service. Japan is number one in customer service- I have not seen anything that comes close.” says Michael R (via tripadvisor)

Many Japan Airlines Reviews have positive feedback to the airline, especially in the way that the cabin crew respond to the needs of the passengers. Passengers also say in other Japan Airlines reviews that cabins are clean and well maintained.

Their Website and In-flight services

Japan Airlines Reviews - Frequents Flyers Program

Their website allows you to see flight schedules, manage flight bookings, and other vital information that the customers wish to know. 

JAL treats customers with disabilities, illness and injuries as priority guests and are offered a variety of services. The airport staff and cabin crew would provide the requested special assistance. JAL encourages their passengers to provide the details on what kind of assistance they would require so the crew can prepare in advance. Further information about arranging for special assistance are also provided in the website.

JAL Mileage Bank (JMB) is the travel rewards program offered by JAL Group. JMB allows members to earn miles through travel and everyday activities. Miles can be redeemed for award tickets, merchandise, coupons, and other special rewards offered. 

Japan Airlines Reviews - In-flight entertainment

The airline’s in-flight entertainment provides the latest movies, videos, audio programs, games, and Sky Manga (digital books). Menus for on board dining are made available to customers who want to have an idea on what food will be served to them during the flight.

Contact Details:

  • Website URL: www.jal.co.jp
  • Contact number: 02) 403 2763
  • Head Office Address: Nomura Real Estate Bldg., 2-4-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo

To wrap it up

Japan Airlines provides quality service to their customers. Many of their passengers have attested to this and they state their personal reasons as to why Japan Airlines deserves it’s spot as one of the Top 5 Airlines of the world. Several writers of Japan Airlines reviews would definitely fly with the airline again and would recommend it to other travelers who want to have the best flying experience.


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